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Workplace Technology Manager

  • On-site
    • Sliema, Sliema, Malta
  • Tech

As a Service Operations Engineer at Fast Track, you will play a critical role in ensuring the reliability and performance of our global services.

Job description

We are growing our technical team, and now is the perfect time for an experienced Workplace Technology Manager to join our team onsite at our Malta Head office!

At Fast Track, technology is the backbone of how we work, collaborate, and deliver exceptional experiences to our employees, partners, and clients. As our Workplace Technology Manager, your primary mission is to ensure a seamless, world-class IT experience across all our office locations, enabling employees to work efficiently and confidently while providing an impeccable IT environment for external guests, executives, and clients.


Fast Track’s IT runs like a well-oiled machine with zero disruptions during crucial moments. New employees get seamless access from day one, and proactive management keeps issues from ever becoming problems. Clear communication ensures IT solutions align with business needs, and a focus on future-proofing keeps our infrastructure ahead of the curve. IT is not just a support function it is a driving force behind our business success.


If you thrive in a fast-paced, high-growth environment and excel at problem-solving, stakeholder management, and proactive IT leadership, this is the role for you.

As a Workplace Technology Manager at Fast Track, you will be focused on:


IT Support and Troubleshooting:

  • Be the point of contact for all internal IT support matters and provide first-line technical support for employees in the offices and during company events, resolving hardware, software, and network-related issues.

  • Collaborate closely with Office Managers and local management in all office locations as well as other stakeholders to anticipate IT needs for upcoming meetings, events, and special office requirements.

  • Proactively monitor and maintain IT systems, identifying and resolving potential issues before they impact employees or business operations.

  • Ensure meeting rooms, AV systems, and Wi-Fi are always optimised for high-stakes business moments, such as client meetings, company-wide updates, and executive presentations.

  • Maintain IT documentation, guidelines, and training materials for employees.

  • Coordinate with external vendors for repairs and troubleshooting. 


Equipment and Inventory Management:

  • Manage the provisioning, maintenance, and tracking of IT equipment to ensure optimal functionality and compliance.

  • Handle repairs, securely wipe departing employee devices, and prepare second-hand equipment for reissue.

  • Manage employee access to company tools, develop IT policies, and coordinate with stakeholders on equipment needs.


Onboarding and Offboarding:

  • Design and implement a frictionless IT onboarding experience, ensuring new employees are fully equipped with the necessary technology on their first day

  • Oversee IT equipment and access management, ensuring secure provisioning, compliance, and decommissioning of devices and company tools.

  • Collaborate with HR and hiring managers to tailor IT onboarding processes to employee roles and technical requirements

  • Develop a rapid IT response system for new hires, ensuring all technical issues are resolved within their first week.


Software and Access Management:

  • Administer user accounts, permissions, and security settings across company tools.

  • Ensure proper software installation, updates, and compliance with security policies.

  • Manage and implement security and access control measures, including door access systems.

  • Optimisation of IT processes, practices, and tooling.


Advanced Networking Support:

  • Troubleshoot network connectivity issues, including VPN and firewall configurations.

  • Proactively test and monitor Google Meet hardware and meeting rooms weekly, identifying and resolving issues before they impact employees.

  • Conduct weekly network audits, ensuring reliable Wi-Fi coverage and replacing faulty equipment before it causes disruptions.

  • Configure and maintain routers, switches, and other networking hardware.

  • Optimise office Wi-Fi in all office locations globally and ensure reliable connectivity for employees.


Workplace Technology Strategy and Budget

  • The Workspace Tech Stack includes all employee equipment such as laptops, phones, and accessories, the office wiring, networking / WiFi, access systems, surveillance, and all other connected and mission-critical workplace devices such as meeting hardware, printers, coffee machines

  • Work closely with the senior leadership to develop our workspace technology strategy and ensure aligned efforts regarding our setup.

  • Assume ownership of the workplace technology stack and budget and ensure we have cost-effective solutions, partnerships, and scalable and modern hardware, software,e and technology stack

  • Own the procurement process in identifying what har


Information Security, Best Practices and Knowledge Sharing

  • Support the information security team so that all our people are onboarded, understand and follow our information security guidelines

  • Ongoing knowledge sharing and support to share best practices to ensure we use the workspace technology in the best way

Job requirements

  • Proven ability to proactively identify and solve IT challenges, ensuring minimal disruption to business operations.

  • Experience in managing IT for high-impact events, including executive meetings, large-scale presentations, and client engagements.

  • Strong stakeholder management skills, with the ability to effectively communicate IT-related needs and solutions to both technical and non-technical audiences.

  • Ability to operate in a fast-paced, high-growth environment, quickly adapting to evolving IT requirements.

  • Highly proactive and curious to solve problems

  • Always aspires to exceed partner expectations

  • Strives to continuously improve and develop themselves as well as processes and procedures

  • Have a high sense of ownership and be proud of your work


Working at Fast Track

Fast Track is a disruptive technology company, recognised as the iGaming industry CRM leader. Fast Track provides a new way of working, enabling teams to focus on innovation and growth. We are a tight unit with a strong culture and our leadership in tech and the product has attracted high-performance individuals. Fast Track works with hundreds of companies worldwide, with offices in Malta, Sweden, Spain, and the United States, and has been certified as a Great Place To Work®️


Applicants from abroad
Relocation program included (if required); we pay for your flights for you and your family, shipping, and accommodation for the first 2 weeks.

Perks and Benefits of Working at Fast Track in Sliema, Malta


  • Great Place to Work® Certified – Officially recognised for our commitment to building an engaging high-trust culture.
  • Collaborative Onsite Work Environment – Be part of a dynamic, innovation-driven team in an open, inspiring workspace.
  • Best office on the Island - Work in Sliema with an amazing terrace and sea view
  • Be part of our yearly Growth Summit – Join our global team for an inspiring event to connect, collaborate, and celebrate together.
  • Parking - Enjoy hassle-free commuting with complimentary parking
  • Wellbeing Benefit – We sponsor your well-being activities such as gym memberships or fitness classes to support your health and feel free to join our internal fitness communities including (Yoga, Football Padel, and Running)
  • Private Health Insurance – Comprehensive coverage for you through Atlas.
  • Mental Wellbeing – 24/7 access to mental health support, to support your mental well-being needs.
  • Top-of-the-line Equipment – Best-in-class MacBooks and all the tools you need to excel.
  • Breakfast Every Day – Start your morning with a complimentary, healthy breakfast at the office.
  • Mobile Plan - We cover your mobile plan
  • Fast Track discounts - Get different discounts from nearby shops and restaurants

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