Platform Support Specialist

Fast Track is looking to hire a Platform Support Specialist to expand its dynamic Greco operations team in Malta!

The Greco brand quantifies the value and behavioural risk of players for the online casino industry. We allow online casino operators to make decisions on players at the earliest opportunity to improve operational and marketing efficiency, whilst providing an opportunity to remove restrictive terms and liberate restricted content.

The Platform Support Specialist role is responsible for the testing of various kinds of online casino games to identify features and strategies that can be used for bonus abuse. The discoveries play an important role as the data you gather feeds into our AI to facilitate real-time risk detection.

The role is an entry-level position with huge potential to grow with the company. No previous experience is expected - you will develop the specialised knowledge over time by performing the role. You may be required to create reports on your findings for internal and external use. You will be working closely with other team members, clients and external companies.

We think that the right person for the role is a fast learner, with the ability to absorb technical information and share their knowledge with others.

Being statistical, confident with computing, and a strong communicator are other key attributes.

As a Platform Support Specialist you will be focused on delivering:

• Ongoing manual testing of new casino games

• Manual data collection from various sources

• Writing reports on collected data

• Reconcile data between our database and client's databases, resolving any discrepancies

• Liaise with external partners providing data

• Enjoy working with data

• Self-driven with strong initiative and problem-solving mentality

• Tech-savvy - You have the necessary technical skills and experience needed to perform the role. You are well-informed about modern technology, have a curiosity and understanding to stay agile, and are open to new technological and disruptive developments and advancements

• Have strong written and verbal English communication skills

• Strive to continuously improve and develop personally and professionally

Working at Fast Track

Fast Track is a disruptive technology company, recognised as the iGaming industry CRM leader. Fast Track provides a new way of working, enabling teams to focus on innovation and growth. We are a tight unit with a strong culture and our leadership in tech and the product has attracted high-performance individuals. Fast Track works with hundreds of companies worldwide, with offices in Malta, Sweden, Spain, and the United States, and has been certified as a Great Place To Work®️

Applicants from abroad
Relocation program included (if required); we pay for your flights for you and your family, shipping, and accommodation for the first 2 weeks.

Perks and Benefits of Working at Fast Track in Sliema, Malta

• Great Place to Work® Certified – Officially recognised for our commitment to building an engaging high-trust culture.

• Collaborative Onsite Work Environment – Be part of a dynamic, innovation-driven team in an open, inspiring workspace.

• Best office on the Island - Work in Sliema with an amazing terrace and sea view

• Be part of our yearly Growth Summit – Join our global team for an inspiring event to connect, collaborate, and celebrate together.

• Parking - Enjoy hassle-free commuting with complimentary parking

• Wellbeing Benefit – We sponsor your well-being activities such as gym memberships or fitness classes to support your health and feel free to join our internal fitness communities including (Yoga, Football Padel, and Running)

• Private Health Insurance – Comprehensive coverage for you through Atlas.

• Mental Wellbeing – 24/7 access to mental health support, to support your mental well-being needs.

• Top-of-the-line Equipment – Best-in-class MacBooks and all the tools you need to excel.

• Breakfast Every Day – Start your morning with a complimentary, healthy breakfast at the office.

• Mobile Plan - We cover your mobile plan 

• Fast Track discounts - Get different discounts from nearby shops and restaurants