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NOC Engineer (Service Operations)

  • On-site
    • Sliema, Sliema, Malta
  • Tech

As a Service Operations Engineer at Fast Track, you will play a critical role in ensuring the reliability and performance of our global services.

Job description

We are building a team of NOC Engineers (Service Operations) to work on a shift basis onsite at our head office in Malta!

As a NOC Engineer (Service Operations) at Fast Track, you will play a critical role in ensuring the reliability and performance of our global services. Your primary objective is to maintain continuous operational support on a 24/7 basis, working on a shift basis within a dedicated team to monitor, troubleshoot, and optimize our systems. Supporting Fast Track’s rapid expansion and commitment to scaling our service operations to maintain a world-class standard.

As a NOC Engineer at Fast Track, you will be focused on delivering:


System Monitoring and Triage

  • Monitor systems and respond to alerts.
  • Perform initial triage of incidents to assess severity and impact.

Incident Management and Response

  • Resolve service disruptions and incidents.
  • Escalate critical issues to SRE and engineering teams.
  • Ensure compliance with incident response procedures and SLAs.

Collaboration and Coordination

  • Work with SRE and other engineering teams to resolve ongoing issues.
  • Ensure smooth operations through team collaboration.

Documentation and Reporting

  • Maintain accurate incident records, actions, and resolutions.
  • Provide regular reports on system performance and incidents.

Automation and Process Improvement

  • Identify automation opportunities to enhance monitoring.
  • Improve tools and processes for efficiency.

SLA and Performance Management

  • Ensure services meet performance standards.
  • Maintain compliance with SLA requirements.

Feedback and Continuous Improvement

  • Generate reports and provide feedback for ongoing improvements.
  • Stay updated on industry trends and recommend operational improvements.

Communicate Effectively

  • Ensure all communications are professional and clear to partners
  • Provide prompt updates on incident statuses and resolutions.

Job requirements

  • Minimum of 1 year of experience in a NOC, SOC, or similar operations role.

  • Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, Grafana) and incident management (e.g. Pager duty).

  • Basic knowledge of networking, Linux/Unix systems, and cloud environments.

  • Ability to quickly assess and prioritize incidents.

  • Strong problem-solving skills with attention to detail.

  • Excellent communication skills, both written and verbal.

  • Ability to work under pressure in a fast-paced, high-stakes environment.

  • Flexibility to work in shifts, including nights, weekends, and holidays.

  • Passionate about continuous learning and staying updated with industry best practices.

  • Team player with a proactive approach to identifying and resolving issues.

  • Ability to work a rotating 12-hour shift schedule.


Working at Fast Track

Fast Track is a disruptive technology company, recognised as the iGaming industry CRM leader. Fast Track provides a new way of working, enabling teams to focus on innovation and growth. We are a tight unit with a strong culture and our leadership in tech and the product has attracted high-performance individuals. Fast Track works with hundreds of companies worldwide, with offices in Malta, Sweden, Spain, and the United States, and has been certified as a Great Place To Work®️ for the second consecutive year.


Applicants from abroad
Relocation program included (if required); we pay for your flights for you and your family, shipping, and accommodation for the first 2 weeks.

Perks and Benefits of Working at Fast Track in Sliema, Malta


  • Great Place to Work® Certified – Officially recognised for our commitment to building an engaging high-trust culture.
  • Collaborative Onsite Work Environment – Be part of a dynamic, innovation-driven team in an open, inspiring workspace.
  • Best office on the Island - Work in Sliema with an amazing terrace and sea view
  • Be part of our yearly Growth Summit – Join our global team for an inspiring event to connect, collaborate, and celebrate together.
  • Parking - Enjoy hassle-free commuting with complimentary parking
  • Wellbeing Benefit – We sponsor your well-being activities such as gym memberships or fitness classes to support your health and feel free to join our internal fitness communities including (Yoga, Football Padel, and Running)
  • Private Health Insurance – Comprehensive coverage for you through Atlas.
  • Mental Wellbeing – 24/7 access to mental health support, to support your mental well-being needs.
  • Top-of-the-line Equipment – Best-in-class MacBooks and all the tools you need to excel.
  • Breakfast Every Day – Start your morning with a complimentary, healthy breakfast at the office.
  • Mobile Plan - We cover your mobile plan
  • Fast Track discounts - Get different discounts from nearby shops and restaurants

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